Your Commercial Cleaning Questions Answered

Proper cleaning reduces the spread of germs and illness, leading to lower absenteeism and higher productivity. It also creates a positive impression on customers, enhancing their overall experience and satisfaction. Additionally, proper cleaning helps preserve assets, promote sustainability, and boost brand image.

● Services offered: Does the company offer the specific cleaning services you need?

● Experience and expertise: How long has the company been in business? Do they have experience cleaning businesses like yours? Do they have the right documents and policies in order?

● Reputation and reviews: What do other customers say about their experience with the company?

● Pricing and contracts: Does the company offer transparent pricing and flexible contracts?

● Insurance and licencing: Is the company fully insured and licensed? Do they have a Labour Hire licence, WorkCover, Long Service Leave, Certificates in Cleaning, and Public Liability.

● Sustainability: Does the company use eco-friendly cleaning products and practices?

● Communication and customer service: Is the company responsive and easy to communicate with? Do they offer good customer support?

Selecting a commercial cleaning company is a partnership that impacts your business's health and success. Choose a partner who aligns with your values, offering quality service, transparent communication, and proven experience, ensuring a collaboration that delivers lasting results. Do they pay the staff the award rates or above?

When booking a cleaning service with our commercial cleaning company, contracts are preferred. It helps build strong relationships and ensure offices and buildings are maintained to the highest standards. However, they do sometimes offer one-time cleaning services for large projects. Get in touch with one of the professional cleaners and they will discuss the options available and find the best solution.

All team members at The Clean Factor are reference-checked before being hired. They are also trained to do all the cleaning work offered by the company, such as window and carpet cleaning. Each has the same skillset as the other, so quality is never lost on any job.

Many businesses will ask employees to take care of the office cleaning in Melbourne. The issue with this is many of them are not properly trained and may not complete the job to the quality standards as The Clean Factor. Similarly, it takes them away from completing work important to the business goals. Absenteeism is also a problem throughout Australia, and if a cleaner calls in sick, they risk having a messy office. Outsourcing cleaning ensures the business is never let down and everything is completed with the best-trained cleaners.

Yes, The Clean Factor uses the most up-to-date and innovative equipment and technology to ensure cleaning is completed to perfection, saving the clients both time and money.

Before setting up a contract, a Clean Factor professional needs to discuss all requirements with the client and produce a programme and onboarding plan. This can take between 1 and 2 weeks to complete, depending on the size of the facility and number of staff needed.

We make it easy to get started! You can request a quote directly through our website by filling out our online form. Alternatively, feel free to call us at 1800 517 224 or email us at info@thecleanfactor.com.au. We'll be happy to discuss your specific needs and provide a personalized quote.

Absolutely! We believe in open communication and understanding your unique requirements. We encourage you to reach out to us via phone at 1800 517 224 or email at info@thecleanfactor.com.au to schedule a consultation. Our friendly team is eager to listen, answer your questions, and develop a tailored cleaning plan that perfectly suits your workspace.

Your feedback is invaluable to us! We strive for continuous improvement and value your insights. You can share your feedback in several ways: Complete our online feedback form. Call us directly at 180 517 224. Email us at info@thecleanfactor.com.au. Speak to your dedicated account manager during your regular service visits. We take all feedback seriously and use it to ensure we're consistently delivering exceptional cleaning experiences.